SPA ETIQUETTE If you are new to spa experiences and aren’t sure what to prepare, you’re not alone. Let us take you through our spa etiquette so that you can be confident on arrival and ready to relax.

FOR YOUR PROTECTION The management cannot accept any responsibility for the loss of money or the loss, damage of valuables of any kind that are brought onto the premises. Please keep valuables safe. Smoking is not prohibited within the spa.

SPA PACKAGES Treatments for all spa packages cannot be exchanged or shared with another person. All treatments included on the Spa packages are subject to availability.

PAYMENT Please ensure all charges are settled before leaving the spa. If paying by gift voucher, the voucher must be presented on the day as your payment method prior to your treatment.

HEALTH CONDITIONS & PREGNANCY Certain medical conditions may preclude you from some of the treatments available, please advise of any health conditions, allergies or injuries at time of booking. If you are pregnant, we’ll be happy to advise of the specially designed treatments.

CANCELLATION POLICY If you wish to cancel your appointment please do so within 48 hours to reschedule your appointment and to avoid a 100% cancellation charge. A full fee will be imposed for guests who fail to appear for their appointment. Failure to arrive on time for treatments will result in treatment time being shortened and no discounts will be offered.

SPA ATTIRE Before you have your spa treatment, we recommend you change into a robe for ultimate relaxation. Please wear undergarments underneath your robe during your treatment. Residents are welcome to arrive in the robe from their bedroom or you may collect one from the Spa.

HOMECARE PRODUCTS To extend your experience your therapist can advise you which products will help you look and feel your best until your next visit.

GIFT VOUCHERS can be purchased for any treatment or can be made to a value to allow the recipients to choose their own treatment. The gift vouchers are valid for 24 months from the date of purchase and cannot be exchanged for cash. Gift vouchers are only valid for the dates described and cannot be extended. Vouchers can be purchased in person or via our website www.vandykbywildes.co.uk

We reserve the right to replace treatments and products no longer available. We reserve the right to change the Terms and Conditions without written notice.